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Paid Service & Support Plans

The KwikSYSTEMSTM philosophy of technical service and support is based on Flexibility, Availability and Accessibility. View Support Plans / Telephone Plans.

Flexiblity
You choose the support program that best fit your needs. We will tailor a service and support plan in response to your objectives. Examples of what plan time can be used for includes: Network Administration or Trouble-Shooting, Dial In/Out Using Remote Access Service, Server Backup Errors, Hardware and/or Software Installation, Preventive Maintenance, Problems Printing or Finding Files and Testing Remotely.

Click To Contact Us About Support Service Plans
Questions? Call us at (563) 388-9483

Availability
We can have solutions and resources available to you around the clock. Our support staff will take your calls and find the answers or the resources necessary to provide proper service.

Accessibility
Access to knowledge is important to quality service. Our knowledgeable ASSOCIATES are accessible to your service requests. *Please Note: KwikSYSTEMSTM ASSOCIATES reserves the right to determine the response time for each call placed. Downed network calls will GENERALLY take priority over other calls for obvious reasons.

Telephone Plans
Our Telephone Plans are designed to provide you with periodic on-demand Technical Support at a reduced rate compared the more costly on-site technician service/support fees.

When each call duration is 30-minutes or less, the remote plans will cover the call up to the limit of the remote plan. When any call exceeds the 30-minute time limit, the time may either be billed directly or credited to the On-Site Technician Plan depending on the plan you have purchased.

Questions? Call us at (563) 388-9483
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Monthly Network Services And Technical Services

 
Phone Plan Services Provided   Amount
1
 (Subscription)		 Telephone support for primary contact between organizations.
Limited To Three (3) 30-minute (or less) incidents per month. 
Calls over 30 minutes each will be billed separately.
Calls restricted to Mon - Fri, 9:00 AM - 5:00 PM
$85.00 per Month Per Location
2
(Subscription)		 Telephone support for primary contact between organizations. 
Limited to Six (6) 30-minute (or less) incidents per month.
Calls over 30 minutes each will be billed separately. 
Calls restricted to Mon - Sat, 7:00 AM - 9:00 PM
$150.00 per Month Per Location
3
(Subscription)		 Telephone Support for primary contact between organizations. 
Unlimited calls of 30-minutes (or less) per month. 
Calls over 30 minutes each will be billed separately.
Calls restricted to Mon - Sun, 7:00 AM - 9:00 PM.
$300.00 per Month Per Location
Block Plans Purchase blocks of On-Site Technical Service or Support and Save Money!
These hours can be used anytime within a one year period! 		  Amount
10 Block of 10 Service or Support Hours at $95/hour $950.00
25 Block of 25 Service or Support Hours at $85/hour $2,125.00
50 Block of 50 Service or Support Hours at $75/hour $3,750.00
100 Block of 100 Service or Support Hours at $65/hour $6,500.00
On Site Plans Purchase hourly On Site Service & Support!   Amount
Hourly Service & Support On-Site Technical Support Minimum Charge of 1 Hour per Incident. 
Each visit within 1 hour travel time will incur a $75 Tech Travel Fee. 
Each visit of more than 1 hour travel time will incur a $30 per hour travel time Tech Travel Fee.  Calls restricted to Mon - Sun, 7:00 AM - 9:00 PM.		   $125.00 per Hour
Application Design & Development Purchase hourly Off Site Application Design and/or Development Service!   Amount
Design Off-Site (Remote over the internet.) Application Design on an hourly basis billed monthly.  Off-Site (Remote over the internet.) Application Design with Progress Payments.  Bidding will reflect the Application and System Specifications as per mutually binding agreement's and change orders, if any, thereafter.  NOTE: On Site Plans may also apply.   $55.00 per Hour of Design Time or Bid
Development Off-Site (Remote over the internet.) Application Development on an hourly basis billed monthly.  Off-Site (Remote over the internet.) Application Development with Progress Payments.  Bidding will reflect the Application and System Specifications as per mutually binding agreement's and change orders, if any, thereafter.  NOTE: On Site Plans may also apply. $55.00 per Hour of Development Time or Bid

Questions? Phone us at (563) 388-9483

 

 

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