Application Problem Reporting Form

Problem Report Form

When you submit your problem report using this form, it will be automatically sent to us via an email and then entered into our KwikSALES(tm) Sales Manager database for tracking purposes. It will be associated with the name and email address that you entered at the bottom of this form. After an initial assessment by us and if the report proves to be about an actual problem, the resolution of the problem will be scheduled. You will be be notified of same.

Periodically we will post notices regarding bugs/problems reported by our customers in the Known Problems section at the bottom of this page.

Please be as specific as possible when describing the problem. If you have problems in filling out the form, phone us during office hours of 9am - 12pm and 1pm - 5pm Central Time USA (GMT-06:00) and we will lead you through doing one and then you will know how the next time. Please only describe one problem per form submission.

What application software are you using?
Other:

What application version are you using?
Other:

What operating system are you using?
Other:

Please enter a brief one-line description of the problem using correct terminology:
(example: "<name> Report does not report all records.")
(example: "<name> Application will not start.")

If the problem is reproducible, please list the steps required to cause it using correct terminology, leaving a blank line between steps or other important information.

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is considered to be non reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (please be specific and as detailed as you can using correct terminology.)

(Note: it is much more difficult and many times impossible for us to fix non-reproducible problems because we can not normally find them without being told using correct terminology "specifically step-by-step" how to reproduce them .)

If the problem causes any error messages to appear, please write down the exact text displayed in the error message and enter it here using correct terminology:

Please provide us with the following information in case we need to contact you:

*Name:
*Address:
*City:
*State:
*Zip:
*Phone:
*E-mail:

Please Press the Submit Form Button ONE TIME to eMail this form to us...

We may need to contact you for more information, such as if we have difficulty reproducing the problem you describe or have difficulty understanding your description of the bug/problem.

Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

There are no know problems to list here...


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